FAQs

Who delivers my order?

We use our own van within our 14km local-delivery area, including the boundary. Beyond 14km, deliveries use APC, subject to a suitable service being available for your address and products. Enter your full address at checkout to see the applicable service.

What does local delivery cost?

Local van delivery is £3.99, with a £10 minimum order. Our normal delivery day is Friday; order by 2pm Thursday. Read the delivery policy for the full arrangements.

Is there a minimum for frozen courier delivery?

Yes. APC orders containing frozen food require at least 5kg of frozen food. Non-frozen items do not count towards that minimum. This national frozen-food minimum does not apply to local van delivery or collection.

Where can I collect?

At the Whitchurch shop or Pegasus Gym in Aylesbury. Gym collections are Monday–Friday, 12pm (noon)–5pm, with orders placed by midnight the day before. Whitchurch shop hours are Monday–Friday, 10am–6pm, and Saturday, 9am–2pm. Check that your order is ready before travelling. Collection information.

Can I return frozen food?

There are no voluntary change-of-mind returns on qualifying frozen or raw perishable food after delivery or collection. Your rights concerning faulty, unsafe, damaged, incorrect or misdescribed goods remain unaffected. Contact us before returning frozen food. Full returns and refunds policy.

What happens if APC is delayed?

Contact Pegasus Pets about your order. A courier delay does not automatically remove your consumer rights. Do not feed food you believe is unsafe; tell us promptly about any condition or temperature concern.

How do I ask about an order?

Email info@pegasusuniquepets.co.uk or use our contact form. Include your order number where possible, but do not send payment-card details.