Delivery

Last updated: 16 October 2026. We offer delivery and collection from Pegasus Pets. Enter your full address at checkout to see the service available for your basket before paying.

Local delivery: our own van, up to 14km

We use our own van for local deliveries within our 14km delivery area, including the 14km boundary. Beyond that area, deliveries are sent via APC. The available service for your address is shown at checkout. Please contact us before ordering if the service displayed does not match your location.

Local van delivery is £3.99, with a £10 minimum order. Our normal delivery day is Friday. Order by 2pm Thursday for that Friday's delivery. Orders received after the cut-off are scheduled for the next available local delivery date.

Our normal Friday delivery window is 7am–7pm. Any holiday changes or special arrangements will be confirmed for your order. An order confirmation is not a notice that the van is already on its way.

Beyond 14km: APC courier delivery

Orders outside our local van area use APC, subject to a suitable service being available for the destination and products. Courier charges depend on the basket, weight and address and are shown at checkout before payment. We do not cancel or refund an order solely because its address is beyond 14km.

Orders containing frozen food for APC delivery require at least 5kg of frozen food. Non-frozen items do not count towards this minimum. Local van delivery and collection do not have this national frozen-food minimum.

Check the available dispatch and delivery arrangements when ordering. A next-working-day service describes the courier's delivery aim after dispatch; it is not a promise of delivery the day after you order. Dispatch cut-offs, weekends and bank holidays can affect arrival dates. Weekend or bank-holiday delivery is not promised unless expressly offered for your order.

Collection

Whitchurch shop: Pegasus Pets, Unit 1, Whitchurch Business Park, Buckingham Road, Whitchurch, Buckinghamshire, HP22 4RB. Monday–Friday, 10am–6pm; Saturday, 9am–2pm.

Aylesbury collection point: Pegasus Gym, 2 Britannia Walk, Aylesbury, Buckinghamshire, HP20 1QR. Collection only, Monday–Friday, 12pm (noon)–5pm. Place gym-collection orders by midnight the day before. Check that your order is ready before travelling.

Use the collection location selected for your order. Check any closure notices and bring your order number and a suitable insulated bag for frozen food.

Receiving frozen food and reporting problems

Arrange for someone to receive your order, inspect it promptly and follow the manufacturer's storage instructions. Do not feed food you believe is unsafe. Contact us promptly about missing, delayed, damaged, incorrect or unsafe goods; photographs and batch details are helpful where available.

Where we arrange delivery, goods normally remain our responsibility until you or your nominated recipient takes physical possession. This applies to both our van and APC. We do not exclude your statutory rights because a courier caused a delay or an estimated delivery time was missed.

There are no voluntary change-of-mind returns on qualifying frozen or raw perishable food after delivery or collection, but faulty-goods and other statutory rights remain unaffected. Contact us before returning frozen food so we can arrange safe assessment, collection or disposal.

Email info@pegasusuniquepets.co.uk with your order number and details. Read our Returns and refunds policy and collection information.